Delivering the steel you need, with the quality you expect.
FAQs
🟦 About Products
1. What steel products do you supply?
We supply a full range of steel coil, steel plate, and steel tube, including galvanized, galvalume, PPGI/PPGL, carbon steel, alloy steel, stainless steel, structural steel, wear‑resistant steel, weathering steel, and boiler/pressure vessel grades.
2. Do your products meet international standards?
Yes. All materials comply with ASTM, EN, JIS, and GB standards. Mill Test Certificates (MTC 3.1) are provided with every shipment.
3. Can you provide customized sizes?
Yes. We offer cut‑to‑length, slitting, shearing, beveling, and OEM packaging based on your project requirements.
4. Do you offer samples?
Yes. Samples are available for most products. Shipping costs may be covered by the buyer depending on the destination.
🟦 Quality Assurance
5. How do you ensure product quality?
We conduct strict inspections including chemical composition, mechanical properties, thickness tolerance, surface quality, and packaging checks before shipment.
6. Can I request third‑party inspection?
Yes. We support SGS, BV, TUV, Intertek or any inspection agency required by the buyer.
7. Do you provide quality certificates?
Yes. We provide MTC 3.1, and additional certificates can be arranged upon request.
🟦 Pricing & MOQ
8. What is your minimum order quantity (MOQ)?
MOQ varies by product.
Steel Tube: 1 ton per size Trial orders are welcome.
Steel Coil: 3–5 tons per size
Steel Plate: 1–2 tons per size
9. How do you calculate your prices?
Prices are based on raw material cost, steel market index, specifications, quantity, and delivery terms. We always provide transparent quotations.
10. Can I get a better price for large orders?
Yes. We offer volume‑based discounts and long‑term cooperation pricing.
🟦 Production & Delivery
11. What is your delivery time?
Regular stock: 7–10 days
Customized production: 15–30 days Delivery time depends on specifications and order quantity.
12. Which ports do you ship from?
We ship from Qingdao, Tianjin, Shanghai, and other major Chinese ports.
13. What packaging do you use?
We use standard export‑grade seaworthy packaging, including:
Customized packaging available
Waterproof kraft paper
Inner and outer steel rings
Wooden pallets or steel pallets
Edge protection
14. Can you provide loading photos or videos?
Yes. We provide loading photos, videos, and packing lists for every shipment.
🟦 Shipping & Logistics
15. Do you arrange shipping?
Regular stock: 7–10 days
Customized production: 15–30 days Delivery time depends on specifications and order quantity.
16. How long does shipping take?
Typical transit times:
South America: 30–45 days
Southeast Asia: 7–12 days
Middle East: 15–22 days
Europe: 25–35 days
17. Can you help with customs clearance documents?
Yes. We provide all necessary documents:
- Commercial invoice
- Packing list
- Bill of lading
- Certificate of origin (CO / FORM E / FORM F / FORM A)
- Insurance documents
- Inspection certificates
🟦 Payment & Cooperation
18. What payment methods do you accept?
We support T/T, L/C, Western Union, and other secure international payment methods.
19. Do you support long‑term cooperation?
Yes. We welcome long‑term partnerships and can offer stable pricing, priority production, and customized service.
20. How fast do you respond to inquiries?
We reply within 12 hours with detailed quotations and technical support.
